Please read the following policies when you prepare your registration to AGO Education courses and camps.
- Registration is on a first-come-first-served basis and is limited to space restrictions.
- Advance registration is recommended for all programs.
- Registration is confirmed only upon receipt of payment.
- All registration is subject to availability.
- All programs, prices and instructors are subject to change without notice.
- The AGO has the right to remove students from classes.
Withdrawals & Refunds
Adult/Youth/Kids' Courses
- Payment is due in full at time of registration.
- Customers who withdraw more than 2 weeks prior to the start of the course will be issued a full refund, minus the service fee.
- Refunds are available in full 3 days before the start of the first class, minus the service fee and a $30 administration fee.
- For all courses a withdrawal is allowed before the start of the second class, minus the service fee and an $80 administration fee.
- Refunds may be taken into consideration and issued after the first class, and will be pro-rated for the number of classes that have passed.
- Absence does not constitute a withdrawal.
- Courses are not transferable.
- Withdrawal requests must be done by telephone through the Contact Centre at 416-979-6608.
Camps
- Payment is due in full at time of registration.
- Customers who withdraw more than 2 weeks prior to the start date of your child’s camp program will be issued a full refund, minus the $30 administration fee.
- Withdrawals within 2 weeks of the start date of your child’s camp program are eligible for a 50% refund minus the $30 administration fee.
- After the start of your child’s camp program, there are no refunds for cancellations.
- The above policy also applies to extended care and meal plan purchases.
- Medical exceptions require a doctor’s note at the time of the request.
- Absence does not constitute a withdrawal.
- Withdrawal requests must be done by telephone through the Contact Centre at 416-979-6608.
- Transfer requests will be considered up to 5 business days prior to the start of your child’s camp program.
- Transfer requests will be considered based on availability within the desired program, and are subject to a $30 administration fee.
- Transfer requests must be done by telephone through the Contact Centre at 416-979-6608.
Cancellation of Classes
- To ensure that we are able to run your preferred classes, we recommend that you enroll at least two weeks prior to the commencement of the program.
- In the event of course cancellation, registrants will be notified 3 days prior to the scheduled commencement of the course and a full refund will be given.
Weather/Cancellation Information Line
- Please call 416-979-6660 ext. 5954 to confirm classes in the event of inclement weather.
- Students will not be contacted when the school is closed due to weather.
- Every effort to provide make-up classes will be made but cannot be guaranteed.
- Refunds will not be given in these rare cases.
Accessibility
The AGO is committed to providing a welcoming and accessible destination and workplace. We embrace the principles of dignity, independence, integration and equal opportunity to serve our visitors, staff and volunteers, and our community at large.
Read about our Commitment to Accessibility, our Customer Service Policies for visitors with disabilities, and our Multi-Year Accessibility Plan.
Please let us know how we may assist you.
Scents
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In consideration of those in the Gallery School who may have allergies and chemical sensitivities, please refrain from wearing cologne, perfume or other scented products.