Art Education Policies

Please read the following policies when you prepare your registration to AGO Education courses and camps.

• Registration is on a first-come-first-served basis and is limited to space restrictions.
• Advance registration is recommended for all programs.
• Registration is confirmed only upon receipt of payment.
• All registration is subject to availability.
• All programs, prices and instructors are subject to change without notice.
• The AGO has the right to remove students from classes. (remove if they are disruptive).

Adult Courses

• Payment is due in full at time of registration.
• Customers who withdraw more than 2 weeks prior to the start of the course will be issued a full refund, minus a $2 service fee.
• Customers who withdraw less than 2 weeks prior to the start of the course will be issued a full refund, minus a $2 service fee and a $30 administration fee.
• Customers who withdraw after the first class, and before the second class will receive a full refund, minus a $2 service fee and an $80 administration fee.
• Withdrawals after the start of the second class are non-refundable.
• One day workshops are non-refundable.
• Absence does not constitute a withdrawal.
• Courses are not transferable.
• Withdrawal requests must be done by telephone through the Contact Centre at 416-979-6608.

Children and Youth Courses

• Payment is due in full at time of registration.
• Refunds are available in full 5 days before the start of the first class, minus a $30 administration fee.
• For all courses a withdrawal is allowed before the start of the second class, minus an $80 administration fee.
• Withdrawals after the start of the second class are non-refundable.
• One day workshops are non-refundable.
• Absence does not constitute a withdrawal.
• Courses are not transferable.
• Withdrawal requests must be done by telephone through the Contact Centre at 416-979-6608.

Camps

• Payment is due in full at time of registration.
• Customers who withdraw more than 4 weeks prior to the start date of the camp program will be issued a full refund, minus a $30 administration fee.
• Customers who withdraw less than 4 weeks, and more than 2 weeks prior to the start date of the camp program are eligible for a 50% refund minus a $30 administration fee.
• Customers who withdraw less than 2 weeks prior to the start date of your child’s camp program, or after the start of the camp program are not eligible for a refund.
• The above policy also applies to extended care and meal plan purchases.
• Withdrawal requests for medical reasons require a doctor’s note and are considered on a case by case basis.
• Absence does not constitute a withdrawal.
• Transfer requests will be considered up to 5 business days prior to the start of a camp program and are subject to a $30 administration fee.
• Withdrawal and transfer requests must be done by telephone through the Contact Centre at 416-979-6608.
• A late fee of $25 will be charged for campers who not enrolled in Extended Care and are picked up at 4:20pm and later.
• A late fee of $25 will be charged for campers who are picked up late from Extended Care, 5:35pm and later.

• To ensure that we are able to run your preferred classes, we recommend that you enroll at least two weeks prior to the commencement of the program.
• In the event of course cancellation, registrants will be notified 3 days prior to the scheduled commencement of the course and a full refund will be given.

• Please call 416-979-6660 ext. 5954 to confirm classes in the event of inclement weather.
• Students will not be contacted when the school is closed due to weather.
• Every effort to provide make-up classes will be made but cannot be guaranteed.
• Refunds will not be given in these rare cases.

The AGO is committed to providing a welcoming and accessible destination and workplace. We embrace the principles of dignity, independence, integration and equal opportunity to serve our visitors, staff and volunteers, and our community at large.

Read about our Commitment to Accessibility, our Customer Service Policies for visitors with disabilities, and our Multi-Year Accessibility Plan.

Please let us know how we may assist you.

In consideration of those in the Gallery School who may have allergies and chemical sensitivities, please refrain from wearing cologne, perfume or other scented products.

Your registration ticket constitutes acknowledgement of willingness to appear in promotional photographs, motion pictures and videos taken in public areas of the Gallery and releases the Art Gallery of Ontario from liability resulting from use of such photographs, motion pictures or videos

Call us at 1-877-225-4246 or 416-979-6648