WELCOME BACK!

We were so excited to reopen our doors July 2 to AGO Members and Annual Pass Holders and can't wait to open on July 23 to everyone purchasing single tickets. Members and Annual Pass Holders can book timed-entry tickets now. Starting July 16 timed-entry for single tickets can be purchased.

Don’t have a membership or annual pass and want to visit sooner? No problem. Check out our Ways to Visit page to sign up today.

The health and safety of our staff and visitors is our top priority. We have implemented the following to ensure you have a safe and fun experience:

  • Time-ticketing - please book your ticket online and in advance. We are limiting the number of people in the Gallery at any one time to allow for physical distancing. This also means you aren’t standing in line for long.

  • We are open Thursday through Sunday from 10:30 to 5:00pm – this will help us maintain our high standards of cleanliness and give you a safe and enjoyable experience.

  • We have increased our cleaning schedule and will be disinfecting high touch and high traffic areas multiple times a day.




FAQs

Reopening FAQs

What do I need to know before visiting the AGO?

We want all our visitors as well as our staff and volunteers to stay healthy and safe when visiting the AGO. Please, be smART before booking your ticket online:

  • Don’t visit the AGO if you feel unwell.
  • Wear a mask during your entire visit.*
  • Please follow posted health and safety guidelines.
  • Remain at least two (2) metres apart from other visitors at all times.
  • Do not gather in groups; please keep your “social circle” to a maximum of 4 people.
  • Keep to the right in narrow corridors.
  • Please wait your turn. There are a limited number of visitors allowed in spaces, including galleries and elevators.
  • Use hand sanitization stations located throughout the building.
  • Cover coughs and sneezes with a tissue; if no tissue is available, use your elbow.

*Everyone over the age of two is required to wear a mask during their visit.

How do I book a ticket to visit?

We will be welcoming our community back in stages: We’re reopening on July 2 to AGO Members and Annual Pass Holders and on July 23 to everyone purchasing single tickets.

To help maintain the health and safety of everyone in the AGO, timed-entry ticketing is in place to ensure that a limited number of visitors enter the gallery every 30 minutes, from 10:30 a.m. to 3 p.m. Timed-entry tickets must be booked in advance on our ticketing website.

Members can book tickets starting June 25 and Annual Pass Holder can book starting June 26. Not a Member or Annual Pass Holder? Purchase one online, or if you are 25 and under sign up for free, which will allow you to book a time as soon as you sign up. All you have to do is log in to your account and book a ticket. Starting July 16, timed-entry single tickets can be purchased.

There are a few things you’ll need to take into account before heading down:

  • Please join the line 30 minutes prior to your entry time.
  • Please have your ticket ready for scanning (hard copy, or on your phone).
  • Please follow posted health and safety guidelines.
  • Wear a mask during your entire visit*
  • Visitors must remain at least two (2) metres apart inside the gallery.
  • Please keep your “social circle” to a maximum of 4 people.
  • Coat check will be closed; visitors are asked to leave oversized bags at home, and be prepared to wear their backpacks on the front their body.
  • No outside food and drink, except for sealed water bottles and baby bottles.
  • Use of the unsupervised umbrella stand is free.

*Everyone over the age of two is required to wear a mask during their visit.

Are visitors to the AGO required to wear a mask or face covering?

To help keep our community healthy and safe, all visitors over 2 years of age are required to wear a mask or face covering while visiting the AGO.

Is anyone exempt from having to wear a mask or face covering while visiting the AGO?

We ask that all our visitors help us keep everyone healthy and safe by wearing a mask or face covering while visiting the Gallery.

If it’s not possible for you to wear a mask / face covering or a face shield due to a pre-existing health condition, or other reasons protected by the Ontario Human Rights Code, please email our Contact Centre - contactus@ago.ca - in advance and we will attempt to accommodate wherever possible.

Will the AGO be screening visitors and staff before entering the Gallery?

Yes. Signs will be installed in the visitor line asking specific questions (see below). A Protective Services Officer will be stationed at the kiosk outside the AGO entrance and will ask visitors if they have answered “No” to all five questions. If they have, they will be able to proceed with their visit. Staff will be asked the same questions before each shift.

  • Have you had close contact with or cared for someone diagnosed with COVID-19 within the last 14 days?
  • Have you been in close contact with anyone who has traveled within the last 14 days outside of Canada?
  • Have you experienced any cold or flu-like symptoms in the last 14 days (including fever, cough, sore throat, respiratory illness, difficulty breathing)?
  • Have you attended any mass gatherings in the last 14 days where proper health and safety protocols were not used?
     

What are the AGO’s Customer Service Policies?

In accordance with the (Accessibility for Ontarians with Disabilities Act) AODA Customer Service Standard, the AGO has a series of policies and procedures that deal specifically with the following issues:

  • assistive devices;
  • service animals;
  • support persons;
  • alternate means of communication;
  • training for staff and volunteers;
  • feedback mechanisms;
  • communicating temporary disruptions in service.

To further enable the visiting experience, the AGO also offers front-of-line access to our visitors with disabilities. Please visit our Customer Service Policies web page for more information.

Has the AGO made any changes to its galleries and public spaces?

Yes, we have made several changes to help maintain a healthy and safe environment for everyone. Museum seating has been removed; coat check, the Kusama Infinity Mirror Room, Weston Family Learning Centre and the Dr. Mariano Elia Hands on Centre are temporarily closed. Food services – AGO Bistro, Café AGO, and the Espresso Bar in Galleria Italia –are currently closed. The Norma Ridley Members’ Lounge is also closed.

shopAGO’s physical store will open beginning July 2 every Thursday to Sunday, 10:30 a.m. to 5 p.m., for visitors with a timed-entry ticket. Social distancing measures will be in effect, and a curated selection of merchandise will be available.

To help maintain social distancing, gallery capacity has been reduced significantly; signage throughout the building – in elevators, in gallery spaces, in hallways and on stairs – will advise visitors of how many people can be in any one space at a time. Visitors may be asked to wait before entering a part of the Gallery if it has reached capacity. In bathrooms where more than one stall is present, every other stall and sink will be closed to assist with distancing.

Elevators will be in service on Level 1, Level 2 and Level 4. Signage will advise visitors of capacity restrictions. Visitors are encouraged to use the stairs where possible.

Will the AGO be booking Group Visits?

The AGO is not hosting groups at this time. You can email Group Sales directly with any questions. To help maintain social distancing rules, we encourage anyone visiting the AGO to keep their “social circles” to a maximum of 4 people.

How will the AGO maintain proper health and safety measures?

For the immediate future, only staff that are necessary to making your visitor experience safe and engaging will be working inside the Gallery. They will be required to complete a daily health questionnaire before entering the building. They will be following all health and safety procedures, including wearing masks and staying two (2) metres apart. Any staff feeling ill will be asked to stay home.

To ensure a safe environment, the AGO has doubled the number of cleaning staff on site and cleaning schedules have been increased. High traffic and high touch areas – including elevators, hallways, doors, handrails, and bathrooms - are being disinfected and cleaned multiple times per day.

Hand sanitizing stations have been installed near the front entrance of the building and visitors are encouraged to use them upon entering and exiting the building. There are also hand sanitizing stations located throughout building.

Water fountains are temporarily out of order, but a water bottle filling station will be available for visitors on Level 1.

Has the AGO's exhibition schedule changed?

COVID-19 has had an impact on exhibition planning for museums around the world, and exhibition schedules at the AGO have been adjusted:

Will the expiry date of my General Membership/Annual Pass change as a result of the AGO’s closure?

Our Members and Annual Passholders mean the world to us. Your unwavering support of the AGO is deeply appreciated – especially during this unprecedented time. To ensure our Members and Annual Passholders can continue to enjoy all the great experiences the Gallery has to offer once we reopen, we are prepared to offer an extension to your expiry date to reflect the length of time you’ve missed during our closure. We can't wait to open our doors and welcome you back! We’ll be in touch closer to reopening.

For our Curators’ Circle, AGO Next and Corporate Members, we are currently exploring options – please check back soon for an update.

Has AGO Art Camp, summer 2020 been impacted?

On May 29, we announced the cancellation of AGO Art Camp, summer 2020. This decision has been made in consideration of the recommendations made by public health officials and the best advice from our fellow camp colleagues and members of the Ontario Camp Association. Our foremost responsibility will always be the safety and welfare of our campers, staff and volunteers.

Registrants will be receiving a full refund of all camp charges. This includes camp fees, extended care fees and meal plan fees.

Check in regularly at AGO.ca for activities, videos and other great content to keep your creativity flowing. Please share your creations with us using the hashtag #AGOmakes, we'd love to see them. And, stay tuned for new online opportunities to learn, create and engage with the AGO this summer.

What does this mean for Adult and Child & Youth Courses taking place during this time?

All one-day workshops and all 5- and 10-week courses have been cancelled through to August 2020. Registered participants will be reimbursed the full cost of their purchase when the AGO reopens.

Will the AGO be offering more courses once you reopen?

Our team is working on adding new course offerings for when the gallery reopens and it is safe for our students and staff to engage in hands on activities. Updates will be posted on our website when they become available. In the meantime, please visit our Learn and Make page for some great art activities to do from home.

I have questions about Curators' Circle, AGO Next, Corporate Membership or my donation to the AGO. Who can I contact?

If you are inquiring about your Curators' Circle or AGO Next membership, please contact Leah Rakopoulos by email or call 416.979.6660 x 6526. For donation inquiries, please contact Michelle Greenspoon by email or call 416.979.6660 x 6213. For Corporate Memberships, please email Madeleine Dalkie or call 416.979.6660 x 6292.

Is your Contact Centre open?

Due to staffing limits during this closure, the Contact Centre will be closed. Please contact us via email at contactus@ago.ca with any questions, concerns, or requests and we will endeavor to respond as soon as possible.

Limitation of Liability

Any public space where people come together, like the Art Gallery of Ontario, produces a risk of exposure to the coronavirus (COVID-19). Help keep each other healthy by following health & safety guidelines, maintaining social distancing, and wearing a mask or face covering during your visit to the AGO. By being in public spaces like the AGO you voluntarily assume the risks related to exposure.


ARTWORKS ABOVE: [1] Unknown, European. Portrait of a Lady Holding an Orange Tree Blossom (detail), mid-18th century. Oil on canvas, Overall: 80 × 56.2 cm. Purchase, 2020. [2] Otto Dix. Portrait of Dr. Heinrich Stadelmann (detail), 1922. Oil on canvas, Overall: 90.8 x 61 cm. Anonymous gift, 1969; donated by the Ontario Heritage Foundation, 1988. © Art Gallery of Ontario L69.2 [3] Rembrandt van Rijn. Portrait of a Lady with a Lap Dog (detail), c. 1665. Oil on canvas, Overall: 81.3 x 64.1 cm. Bequest of Frank P. Wood, 1955. © Art Gallery of Ontario 54/30 [4] Clarence Alphonse Gagnon, Untitled (Beach Scene) (detail), 1913. Oil on panel, 15.3 x 22.8 cm. Bequest of Stewart and Letty Bennett, Georgetown, 1982. Donated by the Ontario Heritage Foundation, 1988. L83.10. Image ©️ Art Gallery of Ontario.

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