The AGO is moving to digital membership cards, an environmentally friendly option that also gives you added convenience.
The new digital card lives in your smartphone wallet, so it is always with you. Your downloaded card gets automatically updated every year when you renew your membership. That eliminates the problem of finding and replacing plastic cards, so the new cards are a much more practical and sustainable option.
The AGO digital membership card replaces the physical membership card. There will be no change to your membership ID, level, or corresponding benefits package. The digital card will display your name, membership level, ID number and expiry date.
Digital membership cards work like the old plastic physical cards, simply show your digital card to our staff to enjoy your exclusive Members’ benefits.
You can use the digital membership card the same way as the physical card. You can continue to enjoy exclusive Members' benefits and visit the Gallery.
Simply show your digital membership card to enjoy Members' discounts at shopAGO, AGO Bistro and at the espresso bar in Galleria Italia.
Digital membership cards were sent via email to AGO Members on January 25, 2021. Once downloaded onto a mobile device, they can be used immediately.
Digital membership cards will be sent to the email address on your account. You will need to open this email on your smartphone and follow the instructions to download the card. The card will be automatically stored in your phone’s wallet app.
For iPhone users:
Access the digital membership card email from your smartphone and click the "Save to Phone" button, then click "Add to Wallet" and "Add." The card will automatically go to your iPhone’s Apple Wallet. It can be accessed in Wallet at any time.
For Android users:
Users need to download the Google Pay app from Google Play. After you have the app, access the digital membership card email from your smartphone and click “Save to Phone” in the membership email, and the card will automatically go to your Google Pay app, where it can be accessed at any time.
If you don’t have access to an email address or a smartphone, you still can continue visiting the AGO. We are happy to offer a printable PDF membership card to you. We can:
For assistance, email us at [email protected] or call 416 979 6620 from Monday to Friday, 9 am – 5 pm, or Saturday and Sunday, 10 am – 3 pm.
By default, all AGO Members will receive a digital membership card. We encourage you to start using your new digital membership card as soon as you receive it. For assistance downloading the card and installing it on your mobile device, contact us at [email protected] or call 416 979 6620 on Monday to Friday, 9 am – 5 pm, or Saturday and Sunday, 10 am – 3 pm.
Plastic membership card will no longer be issued. We are happy to assist you or to provide an option if required.
Digital membership cards are a convenient and environmentally friendly option. Because the card lives on your smartphone, it eliminates problems associated with finding (or losing) the card, as well as making and replacing plastic cards every year. Cutting down on plastic makes this a more sustainable option. Updates and revisions to a digital card are also much easier to make.
The digital membership card displays your name, membership ID, expiry date, and it has a scannable barcode. If your membership expires and you do not renew, the digital card will become inactive with a greyed-out barcode.
Yes, your membership expiry date will be updated automatically after you renew your membership.
Yes, simply log-in to your AGO account, go to “Edit Profile” and enter the new/updated email address. If you forget your password or do not have one, click “Forgot Your Password?” on the page to reset. Alternatively, you can call us at 416 979 6620 on Monday to Friday, 9 am – 5 pm, or Saturday and Sunday, 10 am – 3 pm. We are happy to assist you.
AGO Membership privileges and a membership card are non-transferable. Guests must be accompanied by an AGO Member when visiting the Gallery. Members who want to bring guests to the Gallery can book guest ticket(s) in advance.
While logged into your AGO Membership account, Click MY ACCOUNT, and under the PROFILE section at the bottom you will see a link called “Download Digital Card”. Click on the hyperlink, and it will bring you to your Digital Card where you can then add it to your Apple or Android device. Alternatively, you may want to check the Junk, Spam, or Unwanted folders of your email. If you still cannot find the email or access your card from your AGO account, contact us at [email protected] or call 416 979 6620 from Monday to Friday, 9 am – 5 pm, or Saturday and Sunday, 10 am – 3 pm. We are happy to assist you.
Yes, as long as the second cardholder has an email address added to the AGO account, they will receive a digital membership card.
If you have an iPhone, the card will automatically download to Apple Wallet. Check the app for your new card (scroll through any cards already there – it may be hiding!).
If you have use an Android phone, you’ll need to download Wallet Passes from the Play Store prior to downloading the card.
Email us at [email protected] or call 416 979 6620 from Monday to Friday, 9 am – 5 pm, or Saturday and Sunday, 10 am – 3 pm. We can help!
No, you don’t need a password to open the digital membership card. The card is saved in your iPhone’s Apple Wallet or Wallet Passes app in your Android phone. It can be accessed at any time.
We can resend the digital membership card to the email address on your account. Email us at [email protected] or call 416 979 6620 on Monday to Friday, 9 am – 5 pm, or Saturday and Sunday, 10 am – 3 pm.
Yes, you can use the digital membership card to enjoy the reciprocal museum program. The reciprocal program logos are shown on the digital membership card; simply show your card to our reciprocal partners upon entry.
We will continue to communicate with you through emails and on our social media platforms (i.e., Instagram, Facebook, and Twitter). Members will still receive the AGO Members’ Magazine.
If you have a Caregiver card associated to your membership, and the Caregiver would like to visit the gallery, please contact us via email at [email protected] or call 416 979 6620 on Monday to Friday, 9 am – 5 pm, or Saturday and Sunday, 10 am – 3 pm.
If you are inquiring about your Curators' Circle or AGO Next membership, please contact Leah Rakopoulos by email or call 416.979.6660 x 6526. For donation inquiries, please contact Michelle Greenspoon by email or call 416.979.6660 x 6213. For Corporate Memberships, please email Madeleine Dalkie or call 416.979.6660 x 6292.
