The AGO issues digital membership cards, an environmentally friendly option that also gives you added convenience.
The digital card lives in your smartphone wallet, so it is always with you. Your downloaded card gets automatically updated every year when you renew your membership. That eliminates the problem of finding and replacing plastic cards, so the new cards are a much more practical and sustainable option.
The AGO digital membership card originally replaced the physical membership card in 2021. Due to a recent system upgrade, AGO Members and Annual Passholders are asked to download a new version of their digital membership card. While your membership ID number will be different on your new card, there will be no change to your membership level or corresponding benefits package. The new digital card will display your name, membership level, ID number and expiry date.
Digital membership cards work the same as physical cards, simply show your digital card to our staff to enjoy your exclusive Members’ benefits.
You can use your new digital membership card the same way as the previous digital card. You can continue to enjoy the same exclusive Members' benefits and visit the Gallery.
Simply show your digital membership card to gain entry to the gallery, as well as enjoy Members' discounts at shopAGO, AGO Bistro and at the Espresso Bar. Your digital membership card will also grant you admission to the Norma Ridley Members Lounge and exclusive Member Events such as Member Previews.
Digital membership cards will be sent to the email address on your account. You will need to open this email on your smartphone and follow the instructions to download the card. The card will be automatically stored in your phone’s wallet app.
For iPhone users:
iPhones have a native app called Apple Wallet. Click the "Download Membership Card" button in the email you received on your iPhone, then "Add to Wallet," then "Add." Your digital membership card will automatically download to the Apple Wallet app.
To access the digital wallet, swipe down on your home screen to activate the Search function. Type "Wallet" into the search bar. Then, tap the Wallet icon that appears under the "Applications" header. From there, you will be able to access your digital card.
For Android users:
If you have an Android device, we would like to share our recommendation for Google Wallet as the #1 option for Android users. Google Wallet is a native OS app that is easy to use, reliable, secure, and already pre-installed on most Android devices:
If you don’t have access to an email address or a smartphone, you still can continue visiting the AGO. We are happy to offer a printable PDF membership card to you. We can:
For assistance, email us at [email protected] or call 416 979 6620 from Monday to Friday, 9 am – 5 pm, or Saturday, 10 am – 3 pm.
By default, all AGO Members will receive a digital membership card. We encourage you to start using your new digital membership card as soon as you receive it. For assistance downloading the card and installing it on your mobile device, contact us at [email protected] or call 416 979 6620 on Monday to Friday, 9 am – 5 pm, or Saturday, 10 am – 3 pm.
Plastic membership card will no longer be issued. We are happy to assist you or to provide an option if required.
The digital membership card displays your name, membership ID, expiry date, and it has a scannable barcode. If your membership expires and you do not renew, the digital card will become inactive with a greyed-out barcode in Apple Wallet and will say “Expired” on the barcode. In Google Wallet, your expired card will automatically be moved to the “Expired” folder of the app.
Your digital card will update with the new expiry date once the new membership term starts. For example, if your card expires in Dec 2024 and you renew for another year, the expiry date will update to Dec 2025 once the new term begins on Jan 1, 2025.
Yes, simply log-in to your AGO account, go to “Edit Profile” and enter the new/updated email address. If you forget your password or do not have one, click “Forgot Your Password?” on the page to reset. Alternatively, you can call us at 416 979 6620 on Monday to Friday, 9 am – 5 pm, or Saturday, 10 am – 3 pm. We are happy to assist you.
AGO Membership privileges and a membership card are non-transferable. Guests must be accompanied by an AGO Member when visiting the Gallery. Members who want to bring guests to the Gallery can book guest ticket(s) in advance.
You may want to check the Junk, Spam, or Unwanted folders of your email. If you still cannot find the email or access your card, contact us at [email protected] or call 416 979 6620 from Monday to Friday, 9 am – 5 pm, or Saturday, 10 am – 3 pm. We are happy to assist you.
Yes, as long as the second cardholder has an email address added to the AGO account, they will receive a digital membership card.
If you have an iPhone, the card will automatically download to Apple Wallet. Check the app for your new card (scroll through any cards already there – it may be hiding!).
If you have use an Android phone, you’ll need to download Google Wallet from the Play Store prior to downloading the card.
Email us at [email protected] or call 416 979 6620 from Monday to Friday, 9 am – 5 pm, or Saturday, 10 am – 3 pm. We can help!
No, you don’t need a password to open the digital membership card. The card is saved in your iPhone’s Apple Wallet or Google Wallet app in your Android phone. It can be accessed at any time.
We can resend the digital membership card to the email address on your account. Email us at [email protected] or call 416 979 6620 on Monday to Friday, 9 am – 5 pm, or Saturday, 10 am – 3 pm.
Yes, you can use the digital membership card to enjoy the reciprocal museum program. The reciprocal program logos are shown on the digital membership card; simply show your card to our reciprocal partners upon entry.
We will continue to communicate with you through emails, direct mail and SMS messages, and on our social media platforms (i.e., Instagram, Facebook, and X).
For Curators’ Circle, please email [email protected], or call 416.979.6660 x6492.
For AGO Next, please email [email protected], or call 416.979.6660 x6324.
For Permanent Memberships, please email [email protected], or call 416.979.6660 x6213.
For Corporate Memberships, please email [email protected], or call 416.979.6660 x6760.
Your membership expiry date will show the expiry of your current membership term. If you have renewed your membership, the new expiry date will automatically be updated on your digital card on the first day of the new term.
Within your Apple Wallet, your AGO digital membership card may be grouped with other membership cards from other organizations that also use the same digital card provider as the AGO. This is because Apple Wallet groups together cards from the same digital card provider. This is a function of Apple Wallet, and you may have to side-scroll through your grouped digital cards to access your AGO digital card(s).
