Plan Your Accessible Visit

Wheelchairs

The AGO is wheelchair accessible. Street-level access to the AGO is available through our Group Entrance, open during all public hours. Wheelchairs and walkers are available to visitors on a first-come first-served basis or may be reserved in advance of your visit. Wheelchair FAQ.

Reserve your assistive mobility device.

Support Persons

A support person accompanying a visitor with disabilities will be allowed to stay with the visitor at all times and will be provided with free admission to the AGO. AGO Policy on Support Persons

Service Animals

A service animal may accompany a visitor to all public areas of the AGO. AGO Policy on Service Animals

Front of Line Access

Visitors with disabilities and their guests can request front of line access for immediate service. AGO Policy on Front of Line Service

Front of the line passes are available to visitors with disabilities and may be reserved in advance of your visit.

Reserve your Front of the Line Access Pass.

Large Print Materials

Large print visitor maps are available at the Information Desk. Other large print materials are available upon request.

Assistive Devices and Medical Supplies

While the AGO has strict rules on items allowed in gallery spaces, special permission may be granted for assistive devices and medical supplies needed by visitors with disabilities.

Multiple Chemical Sensitivities

The AGO works to decrease the amount of scents in the building by using unscented cleaning products. AGO staff can assist visitors with MCS by providing information about the times and days when our galleries are less busy. We can also direct you to areas where there are fewer visitors once you are at the AGO and advise you of areas that have been recently painted.

TTY Telephone Service

TTY Telephone Service is available at one of the pay phones near cafeAGO, Concourse Level.

Wheelchair FAQs

Wheelchair FAQ

Is the AGO wheelchair accessible?

Yes

Where are wheelchairs available?

Wheelchairs are available on a first-come, first-served basis at the main level coat check, to the right after you enter the main lobby. Wheelchairs can also be reserved in advance of your visit. Please click here.

Are wheelchairs free to use?

Yes; a driver's license or other picture ID is required.

How many wheelchairs are available?

We have 10 wheelchairs available on site.

Is there any time limit on their use?

No.

Are there any motorized chairs or walkers?

Not at this time but we are exploring the possibility.

How do visitors using their own wheelchairs approach and enter the building?

Ramps are located at the front of the building on Dundas Street at the east and west sides of the entrance. Automated exterior entry doors are on the left (east) closest to the large red AGO sign, with a door-opener button positioned on the handrail. Buttons to open interior doors are on the left immediately after entering the exterior door.

Where is the Wheel-Trans drop-off and pick-up?

Although Wheel-Trans users can be dropped off at either the east or west ramps, most Wheel-Trans drivers tend to drop off at the east ramp. For pick-up, most Wheel-Trans drivers tend to park in front of the AGO until they have identified their patron, then move to the end of the east ramp for pick up.