The AGO is wheelchair accessible. Street-level access to the AGO is available through our Group Entrance, open during all public hours. Wheelchairs and walkers are available to visitors on a first-come first-served basis or may be reserved in advance of your visit. Wheelchair FAQ.
A support person accompanying a visitor with disabilities will be allowed to stay with the visitor at all times and will be provided with free admission to the AGO. AGO Policy on Support Persons
A service animal may accompany a visitor to all public areas of the AGO. AGO Policy on Service Animals
Front of Line Access
Visitors with disabilities and their guests can request front of line access for immediate service. AGO Policy on Front of Line Service
Front of the line passes are available to visitors with disabilities and may be reserved in advance of your visit.
Large Print Materials
Large print visitor maps are available at the Information Desk. Other large print materials are available upon request.
Assistive Devices and Medical Supplies
While the AGO has strict rules on items allowed in gallery spaces, special permission may be granted for assistive devices and medical supplies needed by visitors with disabilities.
Multiple Chemical Sensitivities
The AGO works to decrease the amount of scents in the building by using unscented cleaning products. AGO staff can assist visitors with MCS by providing information about the times and days when our galleries are less busy. We can also direct you to areas where there are fewer visitors once you are at the AGO and advise you of areas that have been recently painted.
TTY Telephone Service
TTY Telephone Service is available at one of the pay phones near cafeAGO, Concourse Level.