Visitor Guidelines

The AGO is blooming with great art this spring! On view currently is the must-see exhibition Faith and Fortune: Art Across the Global Spanish Empire.

As of April 1, same-day general admission tickets was made available for purchase on site and online. AGO Members and Annual Passholders need only scan their digital cards at the door during regular opening hours to see a little, or a whole lot, of art, whenever the mood strikes.

Following Ontario provincial health guidelines, visitors to the AGO are not required to wear a mask, however we strongly recommend they do so. Health and safety precautions, including enhanced cleaning routines and UV sanitizing lighting remain in place, and the museum asks that visitors who feel unwell postpone their visit. All AGO employees and volunteers are required to be vaccinated against COVID-19.

Everything you need to know about visiting the AGO, including details about how to download your digital card and our current health and safety measures, can be found in the FAQ below. It's never been a better time to join the AGO Community. For more details on how to become a Member or $35 Annual Passholder, visit ago.ca/ways-to-visit


FAQs

Reopening FAQs

Am I required to be vaccinated to enter the AGO?

Following Ontario public health guidelines, visitors to the AGO, including shopAGO, AGO Bistro and events, are not required to produce proof of vaccination to enter. Health and safety measures, including UV sanitizing lighting and enhanced cleaning routines, will remain in place. The AGO requires all employees and volunteers to be fully vaccinated against COVID-19. If you are feeling unwell, we ask that you postpone your visit.

Are AGO employees vaccinated?

The AGO has an internal policy in place that requires all employees, volunteers, trustees and students to be fully vaccinated. Those who are not feeling well are asked to stay home.

Are visitors to the AGO required to wear a mask?

Following Ontario public health guidelines, masks are no longer mandatory inside the museum, however all visitors, employees and volunteers are encouraged to wear them. If you are feeling unwell, we ask that you postpone your visit.

What measures is the AGO taking to ensure it is a safe environment to be in?

All AGO employees and volunteers are required to be fully vaccinated against COVID-19, and any employee or volunteer feeling ill is asked to stay home

To ensure a safe environment, cleaning schedules have been increased. High traffic and high touch areas – including elevators, hallways, doors, handrails, and bathrooms - are being disinfected and cleaned multiple times per day. The AGO’s state of the art HVAC system has a 95% efficiency or MERV 15 rating, ensuring regular fresh air exchange and filtration. 

Hand sanitizing stations have been installed near the front entrance of the building and visitors are encouraged to use them upon entering and exiting the building. There are also hand sanitizing stations located throughout the building.

Last year the AGO installed UV sanitizing lighting in all fan systems throughout the building. UV sanitizing lighting is considered to be an effective tool to further reduce the spread of pathogens and provide ongoing disinfection.

What are the health screening questions I should review before entering the museum?

Visitors should not come to the AGO if they are feeling unwell or answer yes to any of the COVID screening questions outlined by Ontario public health. Those COVID screening questions can be found at https://covid-19.ontario.ca/self-assessment

What do I need to know before visiting the AGO?

  • Same-day general admission tickets will be available online and onsite, no advance booking required. 
     
  • AGO Members and Annual Passholders need only scan their digital cards on arrival, no advance booking required. 
     
  • General admission tickets for children under 18 are free, but required, even for those in strollers and carriers.
     
  • The coat check is open. Please travel light, as wait times for the coat check, may be longer than usual. Visitors are asked to leave all oversized bags at home, and if they are able to wear their backpacks on the front side of their body.
     
  • No outside food and drink, except for sealed water bottles and baby bottles.
     
  • Use of the unsupervised umbrella stand is free.

How do I book a ticket to visit?

Same-day general admission tickets are available for purchase online and onsite. Access to the AGO Collection and to all current special exhibitions is included in every general admission ticket. Children under the age of 18 are free. Over the age of 18, a free Annual Pass is required to receive free admission.

AGO Members and Annual Passholders need only to scan their digital cards at the door during regular opening hours, to gain entry for themselves and up to 5 children under 18. For more information on how to become an AGO Member or Annual Passholder, visit tickets.ago.ca/join

Do children require tickets even if they are free?

Yes. Everyone visiting the museum, requires a general admission ticket. Children under 18, even those in strollers and carriers, are eligible for a free general admission ticket, which must be booked online in advance.  Children 13 and under must visit with an adult.

What is the AGO digital membership card?

The AGO digital membership card is a replacement for the physical card previously given to AGO Members. There will be no change to membership ID, level, or corresponding benefits package. The digital card will display a Members name, membership level, ID number and expiry date.

Digital membership cards work like the old plastic physical cards, and Members need only show their digital card to AGO employees to enjoy their exclusive benefits.

How will I use my digital membership card?

You can use the digital membership card the same way as the physical card. You can continue to enjoy exclusive Members' benefits and visit the Gallery.

Simply show your digital membership card to enjoy Members' discounts at shopAGO, AGO Bistro and at the espresso bar in Galleria Italia.

How do I add the digital membership card or Annual Pass on my mobile device?

Digital membership cards and Annual Passes have been emailed to Members and Passholders. You will need to open this email on your smartphone and follow the instructions to download the card. The card will be automatically stored in your phone’s wallet app.

  • For iPhone users:
    Access the digital membership card email from your smartphone and click the "Save to Phone" button, then click "Add to Wallet" and "Add." The card will automatically go to your iPhone’s Apple Wallet. It can be accessed in Wallet at any time.

     
  • For Android users:
    Users need to download the Google Pay app from Google Play. After you have the app, access the digital membership card email from your smartphone and click “Save to Phone” in the membership email, and the card will automatically go to your Google Pay app, where it can be accessed at any time.

I am an AGO Member and I don’t have access to an email address or a smartphone. Can I use the physical membership card instead of the digital membership card?

If you don’t have access to an email address or a smartphone, you still can continue visiting the AGO. We are happy to offer a printable PDF membership card to you. We can:

  • Send the printable version to you via email to print at home, or
     
  • Print the card for you to pick up on your next pre-booked visit. Please allow two (2) business days for the PDF membership card to be ready for pickup at the Gallery. When you arrive for your pre-booked visit, please tell one of our Gallery staff you want to pick up your printed card.

For assistance, email us at [email protected] or call 416-979-6620 from Monday to Friday, 9 am – 5 pm, or Saturday and Sunday, 10 am – 3 pm.

Can the plastic membership card still be used?

By default, all AGO Members will receive a digital membership card. We encourage you to start using your new digital membership card as soon as you receive it. For assistance downloading the card and installing it on your mobile device, contact us at [email protected] or call 416-979-6620, Monday to Friday, 9 am – 5 pm, or Saturday and Sunday, 10 am – 3 pm.

Plastic membership cards will no longer be issued. We are happy to assist you if you have any questions.

I have a Corporate Membership. How do I access my digital card?

Corporate Members will receive a PDF version of their digital corporate membership card as an attachment directly via email. They can then show the PDF on their phone or as a printed copy.

Questions about AGO Corporate Memberships can be directed via email to [email protected] or by phone to 416.979.6660 x 6292.

I have a second cardholder on my membership; will they also receive a digital membership card?

Yes, as long as the second cardholder has an email address added to the AGO account, they will receive a digital membership card.

Do the children of Members, and Annual Passholders require tickets to enter?

No. One of the advantages of being an AGO Member or Annual Passholder, is that as of April 1, adult card holders can bring up to five children under age 18 into the gallery with them at any time, no tickets required.  Children 13 and under must visit with an adult.

Visitors aged 14-17 may sign up for an Annual Pass using their own valid email address, if they so wish. Over the age of 18, a free Annual Pass is required to receive free admission.

For more information about the AGO Annual Pass or AGO Membership options, visit: https://ago.ca/visit

What are the AGO's hours of operations?

Typically, the AGO is open six days a week, Tuesday through Sunday, beginning at 10:30 am. The Gallery closes at 5 pm on Tuesdays and Thursdays, 9 pm on Wednesdays and Fridays, and 5:30 pm on Saturdays and Sundays. The AGO is open most holiday Mondays. For more details, read our plan your visit webpage. 

 

Are you open on holiday Mondays?

Yes! The AGO is open most holiday Mondays. 

What are the AGO’s policies around accessibility?

In accordance with the (Accessibility for Ontarians with Disabilities Act) AODA Customer Service Standard, the AGO has a series of policies and procedures that deal specifically with the following issues:

  • assistive devices;
  • service animals;
  • support persons;
  • alternate means of communication;
  • training for employees and volunteers;
  • feedback mechanisms;
  • communicating temporary disruptions in service.

To further enable the visiting experience, the AGO also offers front-of-line access to our visitors with disabilities. Please visit our Customer Service Policies web page for more information.

Has the AGO made any changes to its galleries and public spaces?

To help maintain a healthy and safe environment for everyone we have made a few adjustments. The Weston Family Learning Centre, the Dr. Mariano Elia Hands on Centre and the Norma Ridley Members’ Lounge are temporarily closed. . The Annex is a refreshed space on the concourse level where visitors are welcome to bring their own food and refreshments.

To help maintain physical distancing, visitors are encouraged to use the stairs where possible.

Last summer the AGO installed UV sanitizing lighting in all fan systems throughout the building. UV sanitizing lighting is considered to be an effective tool to further reduce the spread of pathogens and provide ongoing disinfection.

Is the E.P. Taylor Library & Archives open to the public?

Currently, the E.P. Taylor Library & Archives is open to the public by appointment only, Tuesday to Friday.  To make an appointment or to speak with a Librarian, please email your query to [email protected]. The library catalogue remains accessible online at http://library.ago.net

Where can I shop and dine at the AGO?

shopAGO’s on-site store is open Tuesday to Sunday, offering a curated selection of merchandise available for purchase. Customers may also shop online anytime at shop.ago.ca, which offers a range of art-inspired books, gifts and jewelry. AGO Members, please visit the Members login page before shopping online. 

Located on Level 1, the AGO Bistro is open Tuesday to Sunday for coffee, lunch and dinner service ago.ca/bistro.

The Expresso Bar in Galleria Italia is open Tuesday through Sunday for coffee, tea, and light snacks ago.ca/dine/espresso-bar-galleria-italia.

Will the AGO be booking Group Visits?

For groups of ten persons or more, advance planning is required and some limitations remain. Please contact Group Sales directly at [email protected] for more information.

Will the AGO be offering courses and programs?

The AGO continues to offer extraordinary art and learning online and looks forward to hosting more onsite events in the future. The AGO's Virtual School Program is back, offering free live art education for students JK to Grade 12 daily over Zoom. To register, visit ago.ca/visit/group-visits/virtual-school-programs. You can also visit our Learn and Make page for great art activities to do from home.  For a complete list of upcoming talks and events, visit ago.ca/events.

How can I register for courses and programs?

For full course listings, fees and materials, visit ago.ca/learn.

I have questions about Curators' Circle, AGO Next, Corporate Membership or my donation to the AGO. Who can I contact?

If you are inquiring about your Curators' Circle or AGO Next membership, please contact Leah Rakopoulos by email or call 416.979.6660 x 6526. For donation inquiries, please contact Michelle Greenspoon by email or call 416.979.6660 x 6213. For Corporate Memberships, please email [email protected] or call 416.979.6660 x 6292.

Is your Contact Centre open?

Yes, our Contact Centre is open. If you have any questions, please call us at 416-979-6608 (Monday to Friday 9 am – 5 pm and Saturday 10 am - 3 pm). You can also contact us via email at [email protected] with any questions, concerns, or requests and we will respond as soon as possible.


Limitation of Liability

Any public space where people come together, like the Art Gallery of Ontario, produces a risk of exposure to the coronavirus (COVID-19). Help keep each other healthy by following health & safety guidelines, maintaining physical distancing, and wearing a mask or face covering during your visit to the AGO. By being in public spaces like the AGO you voluntarily assume the risks related to exposure.

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