Visitor Guidelines

Welcome back! The AGO is open, and we invite everyone to reconnect safely with art. On now is the much-anticipated special exhibition Andy Warhol, as well as several new exhibitions including Fragments of Epic Memory; Matthew Wong: Blue View; and Shuvinai Ashoona: Beyond the Visible. The blockbuster Picasso: Painting the Blue Period opens on October 6, and tickets may be booked now!

We have implemented the following measures to ensure your health and safety:

  • The AGO expects all visitors 12 and up to be fully vaccinated against COVID-19. As of October 22, the AGO will require acceptable proof. Please see the FAQ below for details.

  • As of September 22, all diners at AGO Bistro and guests of on-site events must show acceptable proof of vaccination for entry. More information is available in the FAQ below.

  • All visitors, including Members and Annual Passholders, must book timed-entry tickets in advance on our ticketing website prior to visiting the AGO. We are limiting the number of people in the Gallery at any one time to allow for increased physical distancing. This also means you aren’t standing in line for too long.

  • We ask that everyone wear a mask or face covering while visiting the Gallery.

  • We have increased our cleaning schedule and will be disinfecting high touch and high traffic areas multiple times a day.

  • Before entering the Gallery, everyone will be asked a series of health screening questions. Should you answer yes to any of these, please visit us at another time.

Everything you need to know about visiting the AGO, including updated health and safety measures, can be found in the FAQ below. As a non-profit arts organization, the AGO is grateful for our community’s continued support through these unprecedented times.


FAQs

Reopening FAQs

Am I required to be vaccinated to enter the AGO?

The AGO expects all visitors 12 and up to be fully vaccinated against COVID-19.

As of September 22, diners at AGO Bistro and guests of on-site events must show acceptable proof of vaccination for entry in accordance with Provincial regulations.

As of October 22, the AGO will require proof of vaccination for all visitors 12 and up. Entry will be denied to those who are 12 and older who cannot prove full vaccination status.

What documentation is required?

The AGO will accept the OntarioEnhanced Vaccine Certificate when it becomes available. Until then, the following documentation will be accepted:

  • Receipt of full COVID-19 vaccination issued by the public health authority that administered the vaccine. For visitors who received their vaccinations in Ontario, documents can be accessed at https://covid19.ontariohealth.ca/ with an OHIP number.
  • Government issued ID (i.e. driver’s license, health card or passport) that matches the proof of full vaccination documentation.

I am not vaccinated and I already have tickets booked. What are my options?

You can rebook tickets that you reserved through your Membership or Annual Pass. If you have single tickets, you are eligible for a refund. Please contact our Call Centre at 416 979 6608.

What types of vaccines are considered acceptable?

The AGO will accept any combination of vaccines currently approved by the Province of Ontario, with the last dose having been administered at least 14 days prior to your visit. Please visit the Ontario.ca website for more information.

What if I have an approved medical exemption?

The AGO will accept document exemptions as outlined by the Province of Ontario. Please visit the Ontario.ca website for more information.

Do children 11 and under need to show a negative test result to be admitted?

Children 11 and under do not need to show test results at this time.

Are AGO employees vaccinated?

The AGO has an internal policy in place that requires all employees, volunteers, trustees, contractors and students to be fully vaccinated.

What do I need to know before visiting the AGO?

The health and safety of our visitors, employees and volunteers is our top priority. Before you plan your visit, please review the following guidelines for a safe visit.

  • Don’t visit the AGO if you feel unwell. Review the health screening questions before you come. If you need to re-book a ticket, please email our Contact Centre at contactus@ago.ca in advance and they will assist.
  • Please have your ticket ready for scanning (hard copy, or on your phone) and be prepared to join the line 10 minutes prior to your entry time.
  • Please follow posted health and safety guidelines.
  • Wear a mask or face covering during your entire visit*.
  • Visitors must remain at least two (2) metres apart inside the Gallery.
  • If visiting with a group, please keep it to a maximum of 4 people.
  • Coat check will be closed; visitors are asked to leave oversized bags at home and be prepared to wear their backpacks on the front of their body.
  • No outside food and drink, except for sealed water bottles and baby bottles.
  • Use of the unsupervised umbrella stand is free.
  • Mobility devices are available.

*Everyone over the age of two is required to wear a mask or face covering during their visit.

How do I book a ticket to visit?

To help maintain the health and safety of everyone in the AGO, timed-entry ticketing is in place to ensure that a limited number of visitors enter the gallery every 15 minutes Tuesday through Sunday. Please book timed-entry tickets in advance on AGO.ca prior to visiting the Gallery. Access to the AGO Collection is included in every timed-entry ticket.

Not a Member or Annual Pass Holder? Purchase one online, or if you are 25 and under sign up for free, which will allow you to book a time as soon as you sign up. All you have to do is log in to your account and book a ticket.

There are a few things you’ll need to take into account before arriving at the Gallery:

  • Please join the line 10 minutes prior to your entry time.
  • Please have your ticket ready for scanning (hard copy, or on your phone).
  • Please follow posted health and safety guidelines.
  • Wear a mask or face covering during your entire visit*.
  • Visitors must remain at least two (2) metres apart inside the gallery.
  • If visiting with a group, please keep it to a maximum of 4 people.
  • Coat check will be closed; visitors are asked to leave oversized bags at home and be prepared to wear their backpacks on the front of their body.
  • No outside food and drink, except for sealed water bottles and baby bottles.
  • Use of the unsupervised umbrella stand is free.

*Everyone over the age of two is required to wear a mask or face covering during their visit.

Do children require tickets even if they are free?

Yes. Everyone visiting the AGO requires a timed-entry ticket, even those in strollers and carriers. Admission is free for visitors aged 18 to 25 with a free AGO Annual Pass.  Visitors aged 14-17 may sign up for a pass if they wish (using their own valid email address) or may simply enter with a free timed-entry ticket. Children 13 and under do not require the Annual Pass and can visit for free anytime with an adult, so long as they have their own timed-entry ticket. For more information about the AGO Annual Pass, visit: https://ago.ca/visitor-information/ago-annual-pass
 

Are visitors to the AGO required to wear a mask?

Yes. In accordance with the City of Toronto By-law 541-2020, to help keep everyone healthy and safe, all visitors, employees and volunteers over 2 years of age are required to wear a mask or face covering in a manner which covers their mouth, nose and chin, while visiting the AGO.

If it’s not possible for you to wear a mask or face covering due to a pre-existing health condition, or other reasons protected by the Ontario Human Rights Code, please email our Contact Centre at contactus@ago.ca in advance and we will attempt to accommodate if possible.

What are the AGO's hours of operations?

The AGO is open six days a week, Tuesday through Sunday, beginning at 10:30 am. The Gallery closes at 5 pm on Tuesdays and Thursdays, 9 pm on Wednesdays and Fridays, and 5:30 pm on Saturdays and Sundays. The AGO is open most holiday Mondays. For more details, read our plan your visit webpage. 

 

Are you open on holiday Mondays?

Yes! The AGO is open on Monday, August 2 from 10:30 am to 4 pm; on Monday, September 6 from 10:30 am to 4 pm; and on Monday, October 11 from 10:30 am to 4 pm. 

How will the AGO respond if someone who’s recently been inside the building later tests positive for COVID-19?

If we become aware that a person who has recently been inside the Gallery later tests positive for COVID-19, we will take swift and decisive steps to limit the risk to our visitors, employees, volunteers and the general public. We will:

  • Inform public health officials and follow their guidance

  • Determine and implement any necessary additional deep cleaning and sanitation, which might include temporarily closing the AGO

  • Notify employees, visitors, and other entrants to the Gallery who may have had close direct contact with the individual and advise those people to self-isolate for a period of 14 days and follow guidance from public health officials

  • Communicate closely with public health officials, providing them with information relevant to their investigation of the case, wherever necessary or required by law

As we safely reopen the AGO to Members, Annual Pass Holders and the public, the health and safety of everyone entering the Gallery is of paramount importance. We have and will continue to be guided by the advice of public health officials.

Will my personal information be shared with public health officials?

To support public health efforts to stop the spread of COVID-19, the AGO might be asked to share the contact information of anyone entering the building with government officials (for example, to help with contact tracing). The AGO is committed to protecting the privacy of everyone entering the building, and will only retain personal information for so long as is necessary to comply with applicable law.

What are the AGO’s policies around accessibility?

In accordance with the (Accessibility for Ontarians with Disabilities Act) AODA Customer Service Standard, the AGO has a series of policies and procedures that deal specifically with the following issues:

  • assistive devices;
  • service animals;
  • support persons;
  • alternate means of communication;
  • training for employees and volunteers;
  • feedback mechanisms;
  • communicating temporary disruptions in service.

To further enable the visiting experience, the AGO also offers front-of-line access to our visitors with disabilities. Please visit our Customer Service Policies web page for more information.

Has the AGO made any changes to its galleries and public spaces?

Yes, we have made several changes to help maintain a healthy and safe environment for everyone. Museum seating has been removed; coat check, the Kusama Infinity Mirror Room, Weston Family Learning Centre and the Dr. Mariano Elia Hands on Centre is temporarily closed, as are Café AGO and the Espresso Bar in Galleria Italia. The Norma Ridley Members’ Lounge is also closed.

To help maintain physical distancing capacity has been reduced significantly throughout the Gallery; signage throughout the building – in elevators, in gallery spaces, in hallways and on stairs – will advise visitors of how many people can be in any one space at a time. Visitors may be asked to wait before entering a part of the Gallery if it has reached capacity. In bathrooms where more than one stall is present, every other stall and sink will be closed to assist with distancing.

Elevators will be in service on Level 1, Level 2 and Level 4. Signage will advise visitors of capacity restrictions. Visitors are encouraged to use the stairs where possible.

Is the E.P. Taylor Library & Archives open to the public?

No. The E.P. Taylor Library & Archives has suspended its public hours, but is providing reference service by email: library.archives@ago.ca. The library catalogue remains accessible online at http://library.ago.net

Will I be able to shop and dine at the AGO?

shopAGO’s on-site store is now open, featuring a curated selection of merchandise available for purchase. Capacity limits and physical distancing measures are in place. Customers may also shop online anytime at shop.ago.ca, which offers a range of art-inspired books, gifts and jewelry. AGO Members, please visit the Members login page before shopping online.

The AGO Bistro will offer take-out as well as patio dining in a brand new outdoor space at the corner of Dundas and McCaul Streets,  every Tuesday through Sunday. For hours and menus, visit ago.ca/bistro. Café AGO, the Espresso Bar in Galleria Italia and the Norma Ridley Members’ Lounge remain temporarily closed. Capacity limits, screening and contact tracing measures will be in place as appropriate. If you’re coming to the Bistro to pick up your order, you can purchase exclusive wines from our Wine Market collection to go with your order. The Café AGO and the Espresso Bar in Galleria Italia are currently closed. The Norma Ridley Members’ Lounge is also closed.

Can I make a reservation for the AGO Bistro patio?

No. Tables at the AGO Bistro Patio are available on a first-come, first-served basis, Tuesday through Saturday. For details about hours and menus, please visit ago.ca/ago-bistro. Capacity limits, screening and contact tracing measures will be in place as appropriate.

Will the AGO be booking Group Visits?

The AGO is not hosting groups at this time. You can email Group Sales directly with any questions at groupsales@ago.ca.

To help maintain physical distancing rules, we encourage anyone visiting the AGO as a group to keep to a maximum of 4 people.

What measures is the AGO taking to ensure it is a safe environment to be in?

For the immediate future, only employees that are necessary to making your visitor experience safe and engaging will be working inside the Gallery. They will be required to complete a daily health questionnaire before entering the building. They will be following all health and safety procedures, including wearing masks and/or face coverings and staying two (2) metres apart. Any employee feeling ill will be asked to stay home.

To ensure a safe environment, the AGO has doubled the number of cleaning staff on site and cleaning schedules have been increased. High traffic and high touch areas – including elevators, hallways, doors, handrails, and bathrooms - are being disinfected and cleaned multiple times per day.

Hand sanitizing stations have been installed near the front entrance of the building and visitors are encouraged to use them upon entering and exiting the building. There are also hand sanitizing stations located throughout the building.

Water fountains are temporarily out of order, but a water bottle filling station will be available for visitors on Level 1.

How have exhibitions been affected?

COVID-19 has had an impact on exhibition planning for museums around the world, and exhibition schedules at the AGO have been adjusted:

Visit our Exhibitions page for a list of all our current and upcoming exhibitions.

Will the expiry date of my Membership / Annual Pass change?

To ensure our Members and Annual Passholders who had an active account during our closure can continue to enjoy all the great experiences the Gallery has to offer, we’ve extended Membership and Annual Pass expiry dates to reflect the length of the Gallery's closure.

Check your digital card/Annual Pass to see the new expiry date. If you have any questions, email us at contactus@ago.ca or call us at 416 979 6608 (Monday to Friday, 9 a.m.-5 p.m.; Saturday and Sunday, 10 a.m. - 3 p.m.)

Curators’ Circle and AGO Next: In recognition of their philanthropic support, Curators’ Circle and AGO Next members will have their 2021 charitable tax receipts adjusted, reflecting the value of benefits not received during the AGO’s closure. For more information or questions, please contact Madeleine Adamson by email or call 416-979-6660 x 6492.

Corporate Members: To honour our members, Corporate Members will have the opportunity to extend their expiry date to reflect the length of time missed during our temporary closure or receive 10 tickets to the AGO. For more information or questions, please contact Madeleine Dalkie by email or call 416-979-6660 x 6292.

I have my digital membership card, do I still need to book a timed-entry ticket?

Yes. Everyone visiting the AGO needs to book a timed ticket before they arrive. Timed ticketing helps us maintain the health and safety of everyone in the AGO by controlling capacity. Please book timed tickets in advance at AGO.ca prior to visiting the Gallery.

If you don’t have your digital card or need assistance, please contact us at contactus@ago.ca or call us at 416 979 6608 (Monday to Friday, 9 a.m.-5 p.m.; Saturday and Sunday, 10 a.m. - 3 p.m.)

Important: Walk-up tickets are not available. All tickets must be booked online in advance.

I have my digital Annual Pass. Do I still need to book a timed-entry ticket?

Yes. Everyone visiting the AGO needs to book a timed-entry ticket before they arrive. Timed ticketing helps us maintain the health and safety of everyone in the AGO by controlling capacity. Please book your timed ticket in advance at AGO.ca prior to visiting the Gallery.

If you don’t have your Annual Pass or need assistance, please contact us at contactus@ago.ca or call us at 416 979 6608 (Monday to Friday, 9 a.m.-5 p.m.; Saturday and Sunday, 10 a.m. - 3 p.m.)

Important: Walk-up tickets are not available. All tickets must be booked online in advance.

Will the AGO be offering courses and programs?

While in-gallery performances have been cancelled or postponed until further notice, the AGO continues to offer extraordinary art and learning online.

Throughout the month of July, families are invited to participate in Summer Pop! a series of free live online artmaking sessions happening every morning, Monday to Thursday. We are also offering a selection of online courses for adults, youth, children and families.

You can also visit our Learn and Make page for great art activities to do from home. Happening every Wednesday at 4 p.m. through August 25, join AGOYouth on Zoom for a free beginner Vogue workshop. For a complete list of upcoming talks and events, visit ago.ca/events.

Will the AGO be offering summer camps?

The AGO is not offering summer camp in 2021. Throughout the month of July, families are invited to participate in Summer Pop! a series of free live online artmaking sessions happening every morning, Monday to Thursday. For more details visit ago.ca/summer-pop.

I have questions about Curators' Circle, AGO Next, Corporate Membership or my donation to the AGO. Who can I contact?

If you are inquiring about your Curators' Circle or AGO Next membership, please contact Leah Rakopoulos by email or call 416.979.6660 x 6526. For donation inquiries, please contact Michelle Greenspoon by email or call 416.979.6660 x 6213. For Corporate Memberships, please email Madeleine Dalkie or call 416.979.6660 x 6292.

Is your Contact Centre open?

Yes, our Contact Centre is open. If you have any questions, please call us at 416-979-6608 (Monday to Friday 9 a.m. – 5 p.m.; Saturday and Sunday 10 a.m. – 3 p.m.). You can also contact us via email at contactus@ago.ca with any questions, concerns, or requests and we will respond as soon as possible.


Limitation of Liability

Any public space where people come together, like the Art Gallery of Ontario, produces a risk of exposure to the coronavirus (COVID-19). Help keep each other healthy by following health & safety guidelines, maintaining physical distancing, and wearing a mask or face covering during your visit to the AGO. By being in public spaces like the AGO you voluntarily assume the risks related to exposure.

 

 

 

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