HELPFUL
INFORMATION

Frequently asked questions

Membership FAQs

How do I log into my membership account?

You can log in at visit.ago.ca/account/login. If you are logging in to your account for the first time, or if you forgot your password, please click on Forgot Password and enter the email address associated to your account. You will be sent an e-mail to reset your password. 

Why am I not seeing my current membership level on the AGO website.

We simplified our membership program in 2024 by reducing the number of levels and introducing some new benefits to our current, much-loved offerings. As a result of this change, certain membership levels are no longer available. 

Do Annual Passholders get the same types of benefits as the other membership levels?

Our Annual Passholders enjoy unlimited free admission to the AGO Collection and all special exhibitions for 12 months, as well as discounts on select events. Our other membership levels offer additional benefits, such as discounts and advanced bookings on select courses, camps, events, and programs, 10% off at the Bistro, Espresso Bar, and Shop, complimentary coat check, and much more. Please visit our Become a Member page for more details on the benefits available at each level. 

How will the AGO communicate with Members?

We communicate with our Members through emails, text messages, direct mail, phone calls, and on our social media platforms (i.e., Instagram, Facebook, and Twitter). Members who are Admirer level and up also receive the AGO Members’ Magazine, either in digital or printed formatting depending on your membership level. 

I am a Member of the AGO, but I don't see any membership prices for events or courses on the web site.

It could be that you are not logged in to your account. Members and Annual Passholders must log in at visit.ago.ca/account/login to see special offers or pricing. Once logged in, special tickets and/or discounts will appear in the list of prices for the event. Not all events have special tickets and/or discounts for Members or Annual Passholders.

I am eligible for the reciprocal museum program with my membership. Can I use the digital membership card for reciprocal museum program entry?

Yes, you can use the digital membership card to enjoy the reciprocal museum program. The reciprocal program logos are shown on the digital membership card; simply show your card to our reciprocal partners upon entry. Please visit our Become a Member page to confirm that your level is eligible for reciprocal admission benefits. 

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