Our goal is to make your purchasing experience as easy and efficient as possible, so we can get you on your way to your visit at the Art Gallery of Ontario (the “AGO”) as quickly as possible. The following is designed to ensure your satisfaction and understanding of the purchase process on the AGO Site (ago.ca & visit.ago.ca), and the online Shop (shop.ago.ca) (together “AGO Site” or the “Site”). If you have any questions, please contact us. Your purchases on our site are subject to these terms. Please also review our Terms of Use, which govern your use of our sites and our Privacy Policy.
Currency
All prices are stated in Canadian Dollars and include taxes where applicable.
Payment Methods
Ticketing/Admission Site: The AGO accepts American Express, Visa, MasterCard, Diners Club, Discover and AGO gift cards when you purchase items on the Site.
Retail/Shop Site: The AGO accepts American Express, Visa, MasterCard, and AGO gift cards when you purchase items on the Site
In person purchases: The AGO accepts cash, debit, American Express, Visa, MasterCard, and AGO gift cards when you purchase items in person.
Who You Are Buying From
The AGO, along with its permitted partners, such as Open Table, are the exclusive seller of all tickets, event admissions, memberships, and Annual Passes for the AGO. The AGO may sell tickets through select, authorized third-party vendors. Tickets purchased or obtained through unauthorized sources may be lost, stolen, or counterfeit, and are therefore null and void.
Order Confirmation
Your order is confirmed when we send you a confirmation, in the form of a confirmation page or email (“Order Confirmation”)
If you do not receive an Order Confirmation after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm via your AGO account or AGO customer service whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.
Service Fees
Paid tickets purchased on our Site and over the phone are subject to a per ticket service fee. You may be able, in some instances, to purchase tickets directly from the AGO box office without paying a service fee.
Number of Tickets or “Ticket Limits”
When purchasing tickets on our Site, you may be limited to a specified number of tickets for each event (also known as a ticket limit). This ticket limit is posted during the purchase process and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices. We reserve the right to cancel any or all orders and tickets without notice to you if you exceed the posted limits. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information.
Ticket Transfer or Sharing
AGO Member and Annual Pass tickets are NOT TRANSFERABLE. All other AGO tickets are transferable unless otherwise specified on the ticket or at the time of purchase. The AGO may cancel transferred tickets if they were obtained fraudulently or otherwise in violation of our policies. If an event is cancelled or rescheduled, only the original purchaser will be eligible for a refund.
Cancelled and Rescheduled Events
Occasionally, events are cancelled or postponed, or the AGO may close due to unforeseen circumstances. Should this occur, we will attempt to contact only the original purchaser - i.e., the person who purchased the tickets at issue directly from our Site – will be eligible for any available refunds or exchange procedures for that event.
For Payment Card Industry (PCI) compliance, the AGO does not keep or store any credit card information from purchases. Therefore, if a refund is necessary, we will reach out to each customer to obtain credit card information to process a refund. Tickets do not need to be returned to the AGO for a refund to be processed for cancelled events. Please review AGO’s Privacy Policy for more information.
Refunds and Exchanges
Tickets & Admission: All sales are final and refunds are only allowed in limited circumstances, as explained in this section and the Cancelled and Rescheduled Events section above. Before purchasing tickets, carefully review your event and ticket selection information. The AGO does not allow refunds. Exchange fees may apply per order.
If you are to receive a refund for a ticket due to a cancelled or postponed event, we will issue a refund of the ticket's face value paid and all service fees. If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets.
We will not be liable for travel or any other expenses that you or anyone else incurs in connection with a cancelled or postponed event.
Refunds and exchanges are permitted within 30 days of purchase and may be initiated by making a return in-store, calling us at 416 979 6648 or 1 877 225 4246 or emailing us at [email protected]. Delivery and shipping costs are non-refundable. Returns and exchanges must be accompanied with receipt and original payment method used. Exchanges are only permitted with a copy of the gift receipt.
Billing Information Verification
All information on accounts and orders must be valid and are subject to verification. Orders are subject to credit card approval and processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for an order that can delay processing and delivery. In these cases, AGO customer service will attempt to contact you, using the information provided at the time of purchase. If we are unable to reach you after our initial attempt, we may cancel your order and may sell your tickets to another customer without further notice.
Delivery Options
Tickets & Admission: The AGO offers the following options for tickets purchased online.
- Mobile – tickets can be sent at the time of purchase to a mobile device via SMS (text) messaging or on a web browser via the confirmation email/page
- Print-at-Home – tickets may be printed at the time of purchase (or later via the confirmation email) on any available printer
Shop: All purchases made from the Site will be delivered through UPS exclusively. If UPS delivery is not supported at the destination, alternative methods can be arranged.
Membership
Memberships ordered on the Site are active immediately. You will receive two emails. The first confirming your order, and the second shortly after with a link to download your digital card.
Government issued photo identification with residential address may be required for Memberships purchases, use of passes, or changes to accounts.
To assist in increasing support for the AGO, we may on occasion make our list of supporters available to similar, carefully screened charitable organizations. If you do not wish to have your name exchanged, please email [email protected].
Annual Pass
Annual Passes ordered on the AGO website are active immediately. You will receive two emails. The first confirming your order, and the second shortly after with a link to download your digital card.
Government issued photo identification with residential address may be required for Annual Pass purchases, use of passes, or changes to accounts.
Pricing and Other Errors
If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then we will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of the
Limitation of Liability
Any public space where people come together, like the AGO, produces a risk of exposure to the coronavirus (COVID-19). Help keep each other healthy by following health & safety guidelines, maintaining social distancing, and wearing a mask during your visit to the AGO. By being in public spaces like the AGO you voluntarily assume all the risks related to exposure.
You voluntarily assume all risks and danger incidental to the event for which the ticket is issued, whether occurring before, during or after the event, and you waive any claims for personal injury or death against the AGO, management, facilities, other participants, and all of our respective officers, directors, owners and employees on behalf of yourself and any accompanying minor. You bear all risks of inclement weather. Event date and time are subject to change.
Disclaimer
The images of the products on the Site are for illustrative purposes only. Your product may vary slightly from those images.
TO THE GREATEST EXTENT PERMITTED BY LAW, UNLESS OTHERWISE SPECIFICALLY STATED, THE PRODUCTS SOLD ON THE SITE ARE PROVIDED ON AN “AS-IS” AND “AS AVAILABLE” BASIS, AND THE AGO DISCLAIMS ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS THEREWITH, WHETHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING, THE AGO MAKES NO MAKE NO WARRANTIES ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS, FITNESS FOR PARTICULAR PURPOSE, MERCHANTABILITY, OR TIMELINESS OF ANY PRODUCTS SOLD ON THE SITE.
License; Ejection and Cancellation; No Redemption Value
You agree to comply with all of the AGO’s applicable rules, policies, terms and conditions ("AGO Rules"). The AGO reserves the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with AGO Rules. Breach of terms or rules will terminate your license to attend the event without refund. A ticket is a revocable license and admission may be refused upon refunding the ticket's face amount. A ticket is not redeemable for cash.
Recording, Transmission and Exhibition
You Are Subject to Search
You and your belongings may be searched on entry to the AGO. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, controlled substances, cameras, tripods, selfie-sticks, recording devices, laser pointers, strobe lights, irritants (e.g., artificial noisemakers), umbrellas, bikes, scooters, skateboards, plants or flowers, original artworks or posters (unless purchased from AGO Shop), bundles and containers.
Unlawful Resale of Tickets; Promotions
Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. The AGO reserves the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. Because we do not guarantee the authenticity of tickets not purchased through the AGO, we recommend that you purchase tickets directly through us to ensure ticket authenticity. Tickets may not be used for advertising, promotions, contests or sweepstakes, unless formal written authorization is given by the AGO.