The AGO is closed to the public to help reduce the spread of the coronavirus (COVID-19). Learn more

AGO to close temporarily

During these unprecedented times, the health and safety of our employees, volunteers, visitors and the broader community remains our utmost priority. It is for this reason we closed our doors to the public on March 13, and why we believe the best course of action at this time is to remain closed until further notice.

We simply do not know how long our federal, provincial and municipal officials will keep a state of emergency in effect, or how long physical distancing will be required to help curb the spread of the COVID-19 virus.

Now more than ever, art can help lift our spirits and support our wellbeing. 

Since closing our doors, we have been looking at how we can connect with our AGO community and beyond. On March 27 we launched AGO from Home, a new way to enjoy the museum at any time from wherever you may be. Bringing you into the building virtually, AGO from Home gives everyone a chance to engage with art, and our AGO team, through interesting and diverse stories, videos and closer looks at artwork as well as some DIY and How-To videos.

AGO from Home is our way of staying connected and help get through this together. Even from a distance, art can bring us together.

In the coming days and weeks, we should know more about what lies ahead, including the impacts the closure will have on our exhibition and program schedules.

We will continue to contact customers who have booked tickets, events or programming to arrange refunds or exchanges. Due to staffing limits during this closure, the Contact Centre will be closed. Please contact us via email at contactus@ago.ca with any questions, concerns, or requests and we will endeavor to respond as soon as possible. For our AGO Members and Annual Pass Holders we will be assessing your renewal dates and will advise of any changes once the museum reopens.

We remain committed to engaging our community through great art and online content during these unprecedented times. As a non-profit arts organization, we deeply appreciate your continued support.

The doors to our building may be closed, but please enjoy our online collections, sign up for the AGOinsider, and follow us on InstagramTwitter and Facebook.

For up-to-date health information, please visit www.toronto.ca/coronavirus, www.ontario.ca/coronavirus  or www.canada.ca/coronavirus.

FAQs

COVID-19 closure FAQs

Will the expiry date of my Membership/Annual Pass change as a result of the AGO’s closure?

The unwavering support of AGO Members and Annual Pass Holders is deeply appreciated. We will be assessing our various membership programs and Annual Pass sign-ups and will advise of any changes once the Gallery reopens.

I have purchased tickets during the period the gallery is closed, will I receive a refund?

Yes, everyone who purchased a ticket for a visit or an event taking place during the closure period will receive a refund. We will be contacting customers who have booked tickets, events or programming to arrange for refunds or exchanges.

What does this mean for Adult and Child & Youth Courses taking place during this time?

All 5- and 10-week courses scheduled to start March 28, 29, 30, April 1, 2, 3 have been cancelled. One-day workshops on April 3, 4 have also been cancelled. Registered participants will be reimbursed the full cost of their purchase when the AGO reopens. All courses starting on or after April 6 are currently scheduled to take place as planned.

Will the AGO be offering more courses once you reopen?

Our team is working on adding additional 5-week course offerings starting in May. Please visit www.ago.ca/learn/courses in April for more details.

How will AGO exhibitions be impacted by the closure of the gallery?

In the coming days and weeks, we should know more about what lies ahead, including the impacts the closure will have on our exhibition schedule. We will continue to be guided by the advice of public health officials, consider all government recommendations and will make decisions as needed regarding any additional measures we may need to take. Updates will be posted on our website when they become available.

The doors to our building may be closed, but please enjoy our online collections and follow us on InstagramTwitter and Facebook.

I have questions about Curators' Circle, AGO Next, Corporate Membership or my donation to the AGO. Who can I contact?

If you are inquiring about your Curators' Circle or AGO Next membership, please contact Leah Rakopoulos by email (leah.rakopoulos@ago.ca) or call 416.979.6660 x 6526. For donation inquiries, please contact Norah Farrell by email (norah.farrell@ago.ca) or call 416.979.6660 x 6815. For Corporate Memberships, please email Madeleine Dalkie (amadeleine.dalkie@ago.ca) or call 416.979.6660 x 6292.

You can also visit AGO.ca/donate to make a charitable donation.

Is your Contact Centre open?

Due to staffing limits during this closure, the Contact Centre will be closed. Please contact us via email at contactus@ago.ca with any questions, concerns, or requests and we will endeavor to respond as soon as possible.

When did the AGO announce it was closing to the public?

On the advice of Ontario’s Chief Medical Officer of Health Dr. David Williams, the Art Gallery of Ontario (AGO) temporarily closed to the public at 9 p.m. on Friday, March 13, 2020.

When will the AGO reopen to the public?

We simply do not know how long our federal, provincial and municipal officials will keep a state of emergency in effect, or how long physical distancing will be required to help curb the spread of the COVID-19 virus. It is for this reason, we believe the best course of action at this time is to remain closed until further notice.

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