PLAN YOUR VISIT
Make the most of your visit – be informed and plan ahead with our top tips for a great visit. Please note there are additional details about the Infinity Mirror Rooms, For Members, Tours and Groups, and Gallery Policies below.
How can I purchase tickets?
Tickets will be available for sale online only through AGO.ca. AGO Members will have an exclusive first opportunity to book tickets before the general public on Tuesday, December 12, 2017 at noon. The first opportunity to purchase tickets for the general public will be on Tuesday, January 16, 2018 at noon. Due to the unique nature of Yayoi Kusama: Infinity Mirrors, all tickets are timed. There will be a VERY limited number of same-day timed tickets available onsite, but they are expected to sell quickly. There are no refunds or exchanges of tickets for this exhibition.
What is a timed ticket?
Timed tickets ensure entry to the exhibition at a particular date and time. Timed tickets are required for Yayoi Kusama: Infinity Mirrors due to the popularity of the artist and the nature of the exhibition, which features six immersive spaces designed to give access to only two to four people at a time.
How much do tickets cost?
Tickets are $30 for adults, $26.50 for seniors, and $21.50 for post-secondary students and youth ages 17 and under. Admission is free for AGO Members, but tickets are not guaranteed. Members must book early to avoid disappointment. Tickets to Yayoi Kusama: Infinity Mirrors include access to the AGO Collection galleries.
When is the best time to visit?
Mornings and weekdays are generally less crowded. Weekends and evenings tend to be busy and getting tickets on these days may be more difficult. Plan on spending up to two hours viewing the exhibition with average wait times of 20 minutes per room.
How do I change the time on my ticket?
Unfortunately, we are unable to accommodate request for time or date changes.
Are tickets transferable?
Tickets are non-transferable, non-refundable and cannot be re-sold. Unauthorized duplication or sale of a ticket may prevent admittance.
Can I purchase a Kusama ticket on-site?
Advance tickets are available online only. You will be able to purchase same-day on-site tickets pending availability, and as capacity allows, but we strongly encourage advance purchase due to demand. Speak to an AGO Visitor Services Representative for more details.
Tickets are available online only. How do I purchase a ticket if I don't have a computer or email address?
Advance purchase tickets are available online only. Our team in the AGO Contact Centre would be happy to walk you through our website to familiarize you with the purchasing process. If you do not have a computer, perhaps a family member or a friend can help you out, or a nearby library or community centre with computer access. Alternatively, there will be a very limited number of same-day tickets available on-site. However, we highly recommend that you secure your tickets in advance.
Is this exhibition family-friendly?
This exhibition features six immersive spaces designed to give access to only two to four people at a time. This exhibition is recommended for all ages, however visitors should plan on spending up to two hours viewing the exhibition with average wait times of 20 minutes per room. Seating/resting spaces are also limited in the space. Please keep in mind, the exhibition contains some mature content (nudity).
Do children require timed tickets?
All visitors require a timed ticket. Children 5 and under are admitted free but will still need a ticket. This includes carried children or children in carriers. Timed tickets help us account for the time necessary to enter the Gallery and go through the exhibition. Please keep in mind, the exhibition contains some mature content (nudity). Due to the nature of the exhibition, there must be one adult present for every two children attending the exhibition.
When should I arrive?
Be early and don’t miss your ticketed time. Plan to enter the line in the Sculpture Atrium on Level 1, 10 minutes before the time on your ticket. Feel free to ask an AGO staff member about any wait times or delays. If you have a long wait, tour the rest of the Gallery, visit the shopAGO, enjoy coffee and snacks at caféAGO or enjoy a delicious meal at AGO Bistro until 10 minutes before your entry time. You can find our full hours of operations on the Plan Your Visit section of our website. Please note although this exhibition is open until 9 pm Tuesday to Saturday, AGO Collection galleries close at 5 pm on Tuesday and Thursday and 5:30 pm on Saturday.
Can I come earlier than my reserved time?
You may arrive early and enjoy the AGO Collection galleries. However, arriving early will not speed up your entry into the exhibition. You will be admitted into the exhibition promptly at the time indicated on your ticket.
Is my ticket valid all day? Am I able to leave and return?
There is no re-entry to Yayoi Kusama: Infinity Mirrors so be sure to eat and use the restroom before your entry time to enjoy your visit to the fullest. However, your ticket does allow all-day access to the AGO Collection galleries. Please note although this exhibition is open until 9 pm Tuesday to Saturday, AGO collection galleries close at 5 pm on Tuesday and Thursday and 5:30 pm on Saturday.
What if I am late?
If you arrive more than 15 minutes after the time on your ticket, we cannot guarantee entry. We will make every attempt to admit you at the next available times lot, but late entry is not guaranteed.
What if I miss my ticketed entry time?
Unfortunately, tickets are non-transferable and non-refundable. If you arrive more than 15 minutes after the time on your ticket we will attempt to admit you at the next available time slot that day, but entry is not guaranteed.
Is the exhibition accessible?
Yes, Yayoi Kusama: Infinity Mirrors is an accessible exhibition.The AGO is committed to providing a welcoming and accessible destination and workplace. We embrace the principles of dignity, independence, integration and equal opportunity to serve our visitors, staff and volunteers, and our community at large. The AGO offers front-of-the-line access to our visitors with disabilities; please contact us for details. Please see our Infinity Mirror Rooms section for more specific information about wheelchair access.
I usually come to the AGO for free through the Teachers Access Program, MAP Library Pass Program, or the Neighbourhood Access Program and have an option of paying an upgrade fee for the specially ticketed exhibition. Will I be able to do that for Yayoi Kusama: Infinity Mirrors?
Yes, there will be an upgrade ticket of $15. However, these are not available for advance purchase and there will be a very limited number of same-day tickets available. We highly recommend that you purchase tickets in advance.